Getting a letter from the NDIA saying they’re reviewing your eligibility can feel scary or confusing — but you’re not alone, and you’ve got time to respond. Here’s a simple guide to help you through it:

1. Take a Deep Breath and Read the Letter

We know it’s not fun, but open the letter and give it a proper read.

• Look for the 90-day deadline — that’s how long you’ve got to reply.
• See what kind of info they’re asking for (they might not be super clear — that’s okay).
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2. Try to Understand What They’re Asking

Usually, they want to check if you still meet the rules to be on the NDIS.
They might be asking for:

• Reports about your disability
• Info about how it affects your daily life
• Anything that helps them make a decision

If you’re unsure what they’re getting at — don’t guess. Ask!

3. Get Someone on Your Side

Don’t do it all alone. Reach out for support:

• Call your support coordinator or LAC (Local Area Coordinator)
• Ring the NDIA and ask questions
• Talk to an advocacy group or legal service — they’re here for this exact reason

4. Start Gathering Your Evidence

This just means collecting reports or letters from your doctor, OT, psychologist — whoever knows your situation well.

• The reports should show how your disability affects you every day
• Be honest. It’s okay to explain the hard stuff — that’s what helps the most
• Keep copies of everything you send

5. Need More Time? Just Ask

Can’t get all the reports in time? No stress — ask the NDIA for an extension.

• Explain why (like waiting on appointments or specialist reports)
• They’ll usually work with you if you’re doing your best
• Keep track of who you spoke to and when

6. Send Everything In

When you’ve got your paperwork ready, send it to the NDIA before the deadline.

• Try to include everything in one go
• Keep a copy or a photo of what you send
• You can upload it to the portal, email it, or post it — whatever works for you

7. If They Say No — Don’t Panic

If the NDIA says you’re no longer eligible, you still have options.

• You can ask for a review of the decision
• You can also go to the Administrative Review Tribunal (ART) for a second opinion
• Again, don’t go it alone — get support from a legal or advocacy service

One Last Thing: Tell Your Story

Don’t be afraid to write a personal note about what your day-to-day life is like.
Your story matters. You know your situation better than anyone — help them understand that.